Those who are conscientious about patching their machines when Microsoft releases new patches may be having problems with Outlook 2007 after the release of patches on Tuesday December 14, 2010. Symptoms include loss of the archive and auto-archive feature, slow to respond when changing folders, accounts using Secure Password Authentication have problems connecting, Outlook accounts connection to an Exchange server have problems connecting when using Outlook Anywhere with NTLM authentication, IMAP accounts and accounts connecting via SSL may give send/receive errors specifically, but not limited to Gmail which reports a 0x800CCC78 error when trying to send a message. Another error seen is 0x800CCC1A.
All these problems from a patch meant to improve performance.
When I was reviewing material today in preparation to writing this piece, I found that Microsoft has now pulled the patch, KB2412171 so those of you who have not applied the latest patches yet should not have to worry about
accidently applying the patch. However, if the patch has already been downloaded to your machine by automatic updates, you'll need to choose custom install and uncheck this patch so it does not install.
A hotfix was released purporting to fix this problem (KB2458611), but it has its own problems as well. This hotfix is still available on the Microsoft site, but it is not suggested that you install it.
For those of you who have installed the patch, you can uninstall it, and return your Outlook to its former performance level. To do so, simply follow these instructions:
- Win7/Vista: Start > Control Panel > Uninstall a Program > View Installed Updates...find KB2412171 and remove it.
- WinXP: Start > Control Panel > Add/Remove Programs. Make sure "Show updates" (at the bottom) is checked. Find KB2412171 and remove it.
Once you have removed the patch, you may still have a problem with authentication when using some e-mail accounts. To fix this you need to go to your account that is having the problem (Tools > Account Settings > E-mail accounts) and change the Secure Password Authentication setting.
As always, we stand ready to help you with all your computer problems. Give us a call at 703 356 3070.
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